Frequently Asked Questions

The Tuxon team wants you to be able to book with confidence. Reservations booked directly with us will be fully changeable or cancellable with no penalty if the change or cancellation is made up to 24 hours before arrival.

Reservations must be guaranteed by a major credit upon booking.

Our standard check-in time is after 3pm and check-out time is before 11am.

Arriving early or in need of an extra hour of sleep? Book directly with us to enjoy these requests. We’ll do our very best to accommodate you – based on availability. If we can’t, we’ll gladly stow your luggage safely and securely until you’re ready to leave. Late check-out fees may apply. If you check out or leave before your scheduled departure date, there is a fee for one night’s stay, plus tax.

Room rates are subject to the following nightly taxes & fees:

• $ 4.00-bed tax, per room, per night
• 12.05% city and state tax

Meetings & special events are subject to the following taxes & fees:

• Catering is subject to an 8.7% city and state tax
• Meeting room rental is subject to a 3.1% city and state tax
• A 22% service charge is applied to all catering and meeting room rental fees

The Tuxon is 100% smoke- and drug-free. There is no smoking allowed in public areas, the pool area, the bar & restaurant area, or in our guest rooms. A $250 smoking fee will be assessed for the deep cleaning of your guest room in the event smoking does occur.

Parking is complimentary. The hotel does offer accessible parking.

Accessible rooms are available. Please visit our Accessibility page for more information.

We do offer room service. The Tuxon offers digital dining from 6am – 10pm. Please contact the front desk for more information.

Our pool area is open from 7am – 10pm daily. If you are interested in renting one of our pool cabanas, please contact our front desk for more information or email us at reservations@thetuxonhotel.com.

In response to federal and state guidelines regarding public and social areas for gatherings, we are making some changes to our operations. These adjustments have been recommended by the CDC in response to the COVID-19 Pandemic and are as follows:

• All tables, chairs, and/or lounge chairs will be placed approximately six feet apart.
• Pool towels will be available at the front desk.
• We are limiting the number of people at or in the pool area to 30 people at any one time.
• Please check in with the front desk to confirm a time.
• Staff will be sanitizing all tables and chairs many times throughout the day.
• Sanitizing products will also be made available for your use if you desire to wipe down the tables and chairs yourself as well.

These guidelines have been put in place not only for your safety but for the safety and health of our team members as well.

We welcome your fur babies! A one-time fee of $50 per pet will be applied to your stay. There is a one-pet maximum per room unless approved by the hotel. All pets must be under 50 pounds and monitored by guests at all times. Sorry reptiles and wild animals are not allowed. Service animals are always welcome.

You must be 21 years old.